CBSE Class 10 Answered

Consumers have the right to seek redressal against unfair trade practices leading to their exploitation. If a consumer suffers physically, monetarily or emotionally, he/she has a complete right to get compensation depending on the degree of damage. 

For example, an inordinate delay in handing over of a flat by a builder to a buyer results in economic losses and mental agonies for the flat buyer. Under such circumstances, the buyers are eligible to get compensation from the builder depending upon the delay in the building and mental stress that a buyer has undergone due to delay in construction of his flat.