CBSE Class 11-commerce Answered
Distinguish between BPO and KPO on the basis of focus, activities and
involvement with clients.
Asked by Topperlearning User | 27 Jun, 2016, 02:47: PM
Expert Answer
- BPOs mainly focus on reducing cost or trying to be more cost effective, whereas KPOs focus more on providing specialised solutions rather than reducing costs.
- BPO activities include customer care, HR and finance, whereas KPO activities are specialised and knowledge based.
- BPOs have low involvement with clients, whereas KPOs have high involvement with clients.
Answered by | 27 Jun, 2016, 04:47: PM
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