Gujarat Class 10 Answered

In India, the consumer movement emerged because of social reasons. It was felt that it is necessary to protect the interests of consumers against unfair practices of traders. Since 1962, 15 March of every year is celebrated as World Consumer Rights Day. The spread of the consumer movement in India has been influenced by the Government of India in favour of consumer protection. They enacted the Consumer Protection Act in 1986 to safeguard the interests of consumers.

 Rights of a consumer

• Right to safety: It implies the right to be protected against the marketing of goods and services which are hazardous to our health and property. The goods and services purchased by consumers should not only meet their immediate needs but also fulfil their long-term interests.
• Right to choose: Consumers have the right to choose from among the variety of goods and services available before them at a competitive price. This right becomes meaningful in a competitive environment where a large number of enterprises are allowed to produce different goods and services with least control by the government.
• Right to be heard: The interest of the consumer will receive due consideration at appropriate forums. Thus, any consumer has the right to raise their voice against unfair and restrictive trade practices.
• Right to seek redressal: Consumers have been given the right of redressal of their grievances relating to the performance, grade and quality of goods and services. In case of any defect, the product must be repaired or replaced by the seller. The Consumer Protection Act has duly provided for a fair settlement of genuine grievances of consumers. It has also set up a proper mechanism for their redressal at district, state and national levels.
• Right to consumer education: Consumers have the right to acquire adequate knowledge and skill to become educated and informed throughout their life.
• Right to be informed: Adequate and accurate information about quality, quantity, purity, standard and the price of the goods and services must be provided to consumers. Nowadays, the manufacturers provide detailed information about the contents of the product, its quantity, date of manufacturing, date of expiry, maximum retail price and precautions to be taken on the label and package of the product. This information helps consumers in their buying decision and the use of the product.