Gujarat Class 10 Answered

1)    Right to Safety

• Refers to the right of consumers to safeguard themselves against goods and services which can be hazardous to life, health or property.
• For example, a consumer can get injured if they use defective electrical appliances.
• Every consumer has the right to protect himself against such goods.

2)    Right to be Informed

• Every consumer has the right to have complete information with regard to goods and services. For instance, they must have information regarding quality, quantity, price, ingredients and weight of goods and services.
• In India, it is mandatory by law for manufacturers to provide information about the product on its package and the label. This helps the consumer in making an informed wise choice.

3)    Right to Choose

• A consumer has the right to have access to and choose from a wide variety of goods and services available in the market at competitive prices.
• Accordingly, the retailers or suppliers should offer a large variety of products to consumers.
• They must not be biased towards a particular product.

4)    Right to be Heard

• Refers to the right of consumers to be heard in an appropriate legal forum in case of any grievance or dissatisfaction faced by them.
• A consumer has the right to file a complaint in case of any grievance.

5)    Right to Seek Redressal

• Refers to the right of consumers to seek redressal in case of a grievance and, if required, demand a suitable compensation.
• The Consumer Protection Act provides for compensation in the form of replacement of product, cash compensation and repair/removal of defects.

6)    Right to Consumer Education

• Refers to the right of consumers to have knowledge and be aware of their rights and responsibilities.
• They must have knowledge with regard to various legal remedies available in case they face any form of exploitation. Various consumer organisations and NGOs actively work in this regard.