CBSE Class 12-commerce Answered

Tushar Aggarwal is working as the Managing Director in Aggarwal Infotech Limited'. He has got a long experience of management. He understands every complexity of management. This reservoir of knowledge he has obtained through continuous practice. Whenever he was faced with managerial problems, he faced them with firmness and tried to learn something from them. There are four departments in all in Mr. Aggarwal's company. They are: Marketing, Production, Finance and Personnel. The Marketing Department of the company has fixed high objectives of sales. All the Sales Executives are working hard day-in and day-out to achieve the objectives. On the other hand, the Manager of the production department has started the repair work in the factory at a large scale. Consequently, it has not been possible to supply the sales orders. It was beyond everybody's understanding how the two departments working under the so highly experienced Managing Director made such a big mistake. To which concept of management is related to the mistake made at the departmental level (as given in the paragraphs above) related to? b) Identify the characteristics of art available in management by quoting the relevant lines.

Asked by Sandywool.mehra | 02 Jun, 2020, 07:00: PM

Expert Answer

The definition of the term management comprises three important concepts:

Process refers to the performance of various functions of the management, namely planning, organising, staffing, directing and controlling.
Effectiveness implies successfully completing the given task in the stipulated time. It focuses on the end result. On the other hand, efficiency implies completing the task with minimum possible resources or more benefits can be derived with the use of the given resources. For an organisation, both effectiveness and efficiency are equally important.
While effectiveness implies actual achievement of goals, efficiency implies reduction in cost. However, in the achievement of one, the organisation has to often compromise on the other. In other words, if it aims at effectiveness, it may have to compromise on efficiency to some extent and vice versa.

Since, the Production Department's repair work affected the sales objectives of the Marketing Department, it is very clear that there was no proper process followed by the Managing Director and because of that, in order to achieve one goal, the organisation has compromised the other.

Criteria for management to be called an art:

Existing literature:Similar to various other art forms such as music and dance, management also has an existing body of knowledge in the form of various theories and principles. For example, Henry Fayol’s Principles of Management and Taylor's Scientific Management Theory.
Dynamic application: Art is the application of the knowledge in a personalised and creative manner. For example, the basic steps in a dance form are performed by each dancer in a unique creative manner. Similarly, managers apply the basic principles and theories of management in a creative manner according to the need of the situation.
Practice and creativity: Under art, there is continuous practice and innovation on the part of the artists. This gives rise to unique interpretations of similar situations. Similarly, in management, with continuous practice, the manager uses his own creativity and imagination to formulate new and unique ways to deal with a situation.

Answered by Surabhi Gawade | 03 Jun, 2020, 11:25: AM