CBSE Class 12-commerce Answered
Suresh has opened an NGO for the welfare of the consumers. He has got a degree in law. In order to utilize his education he quite often helps people in their legal affairs. Now that he has started an NGO he assures that whenever a consumer in his knowledge is deprived of his consumer rights he should file a complaint on his behalf in the consumer court and fight for his cause. His organisation has some of the people with journalist background. The three of them along with Suresh from the side of their NGO have launched a monthly magazine which creates awareness about the rights, reliefs and responsibilities of the consumers. All the members of this NGO work with a lot of enthusiasm. Recently in the central part of the city they organized a training program in which all the information related to the exploitation of consumers, consumer ignorance, consumer rights and reliefs available to the consumers were the key highlights. The government has also provided support to their organisation. The government laboratories are easily in touch with them and are ready for any type of confirmation of results related to the purity of products. More and more members are getting attached with the organisation. The membership is increasing. The organisation recently helped few ladies stage a demonstration outside the showroom of a company responsible for selling a fake electrical appliance responsible for the death of one man. In totality the NGO is doing a great job.
In the above case identify the various functions performed by the NGO for the protection of the interests of the consumers.
Asked by purnayyap | 23 Apr, 2020, 10:50: AM
Expert Answer
In order to protect the interests of the consumers, the NGO has performed the following functions:
- Educating general public about issues related to consumer interests.
- Publishing periodicals to impart knowledge about issues related to consumer interests.
- Helping the consumers to file their complaints in the respective consumer courts.
- Encouraging customers to stage a strong protest against exploitative and unfair practices.
- Carrying out comparative tests of consumer products in the certified laboratories to ensure the quality and safety of the products.
Answered by Surabhi Gawade | 23 Apr, 2020, 11:17: AM
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