CBSE Class 12-commerce Answered
please answer this case study
Asked by malhotrasam06 | 15 Mar, 2019, 07:27: PM
Expert Answer
1. Following are the two responsibilities discharged by Suman:
- To buy only standardised goods as they provide quality assurance. Thus, look for ISI mark on electrical goods, FPO mark on food products, Hallmark on jewelry etc.
- To learn about all the risks which are associated with the products and also to follow the instructions provided by the manufacturers thereby ensuring safe use of products.
It is implied from the facts given in the question that Suman was also aware about various goods and services available in the market and used this knowledge to make an intelligent decision and also ensured she gets a fair deal for the product. These are also responsibilities of a consumer which are dischrged by Suman.
2 Following are the two rights discussed in the above question
- Right to information: Every consumer has the right to have complete information with regard to goods and services. For instance, they must have information regarding quality, quantity, price, ingredients and weight of goods and services. In India, it is mandatory under law for manufacturers to provide information about the product on its package and the label. This helps the consumer in making an informed choice.
- Right to choose: A consumer has the right to have access to and choose from a wide variety of goods and services available in the market at competitive prices. Accordingly, the retailers or suppliers should offer a large variety of products to consumers. They must not be biased or force a customer towards buying particular product.
Answered by charmi | 27 Mar, 2019, 03:44: PM
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