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CBSE Class 12-commerce Answered

please answer this case study
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Asked by malhotrasam06 | 15 Mar, 2019, 07:27: PM
answered-by-expert Expert Answer

1. Following are the two responsibilities discharged by Suman:

  1. To buy only standardised goods as they provide quality assurance. Thus, look for ISI mark on electrical goods, FPO mark on food products, Hallmark on jewelry etc.
  2. To learn about all the risks which are associated with the products and also to follow the instructions provided by the manufacturers thereby ensuring safe use of products.

It is implied from the facts given in the question that Suman was also aware about various goods and services available in the market and used this knowledge to make an intelligent decision and also ensured she gets a fair deal for the product. These are also responsibilities of a consumer which are dischrged by Suman.

 

2 Following are the two rights discussed in the above question

  1. Right to information: Every consumer has the right to have complete information with regard to goods and services. For instance, they must have information regarding quality, quantity, price, ingredients and weight of goods and services. In India, it is mandatory under law for manufacturers to provide information about the product on its package and the label. This helps the consumer in making an informed choice.
  2. Right to choose: A consumer has the right to have access to and choose from a wide variety of goods and services available in the market at competitive prices. Accordingly, the retailers or suppliers should offer a large variety of products to consumers. They must not be biased or force a customer towards buying particular product.
Answered by charmi | 27 Mar, 2019, 03:44: PM
CBSE 12-commerce - Business Studies
Asked by senthilramanathankanishka | 16 May, 2022, 09:39: PM
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CBSE 12-commerce - Business Studies
Asked by nsharmayoo | 02 Oct, 2021, 11:20: AM
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CBSE 12-commerce - Business Studies
Asked by nousadsalmani169 | 27 Sep, 2020, 02:24: PM
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CBSE 12-commerce - Business Studies
Asked by rsnitish7051singh | 20 May, 2020, 01:07: PM
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CBSE 12-commerce - Business Studies
Asked by singhsukh3355 | 18 May, 2020, 10:09: AM
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CBSE 12-commerce - Business Studies
“Coconut Joy Ltd.” are the manufacturer of vegetarian frozen dessert food products made with coconut milk, agave syrup and other certified ingredients. The founders of the company Lovely and Lalita originally developed this treat to meet their own needs but found that their friends and families around were also keen to use the products. It was not only the vegetarians, but also those who could not get enough environment friendly sustainable food, that appreciated the product. It did not take long for Lovely and Lalita to recognise the potential of their little venture. In the beginning they started from their home with the product being sold through local family parties that enable guests to personally meet the owner. This helped to establish strong connections with the prospective buyers and the company could put the product on shelves of natural food store. The company used* all marketing activities to grow and expand. The company began sponsoring booths at festivals, drawing attention to its newly created vegetarian products. It also disseminated relevant information to media about its products and the people who helped in building the company’s reputation. Lovely and Lalita were invited for an interview with one of the leading TV channels in which they talked about their environment friendly vegetarian products. To show its gratitude to customers, local business and government officials who supported the company from the beginning, “Coconut Joy Ltd.” hosted a gala event and involved all of them to raise funds for a few local NGO’s. The company also asked its fans and customers to send songs and poetry conveying their impression about “Coconut ‘Joy’s Ltd.” products. Identify and explain the communication tool used by “Coconut Joy Ltd”. . Briefly explain the role of the tool identified in (1) above.
Asked by purnayyap | 22 Apr, 2020, 11:12: AM
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CBSE 12-commerce - Business Studies
Asked by Prashant DIGHE | 18 Apr, 2020, 10:24: PM
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CBSE 12-commerce - Business Studies
Asked by vcgeetha22 | 21 Mar, 2020, 01:54: PM
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